Bank of America applies for more than $6 million in permits toward $200 million investment

The North Carolina-based financial institution is upgrading its Southside Jacksonville operations center.


Bank of America is renovating its Jacksonville Operations Center near The Avenues mall.
Bank of America is renovating its Jacksonville Operations Center near The Avenues mall.
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Bank of America continues to pursue renovations of its Southside campus with more than $6 million in permitting work in review.

The city is reviewing an application for a $5.3 million renovation on the first floor of Building 500 as well as a $1 million project on the first floor of Building 400.

Marand Builders Inc. of Jacksonville is the contractor for both.

The buildings are at the 9000 Southside Blvd. campus near The Avenues mall.

North Carolina-based Bank of America has been working on a $200 million investment to update its Jacksonville Operations Center at the campus. 

Bank of America said in October 2021 it will renovate and update 800,000 square feet of space it leases among five buildings in phases over several years.

Marand Builders Inc. and Auld & White Constructors LLC are handling renovations.

The operations center houses part of the bank’s customer contact operations call center and technology-operations support.

Most recently, the city issued permits March 20 for the $4 renovation of 123,060 square feet comprising four of the five floors in Building 400. A permit is in review for 27,841 square feet on the first floor.

A satellite image of the northernmost parking lot at the Gramercy Woods business park where a parking garage is planned. To the east is Southside Boulevard. To the west is Interstate 95.
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Building 500 is two stories. The proposed build-out is for 29,818 square feet of the 68,012-square-foot first floor.

Plans show the existing first-floor space comprises the kitchen and cafe. The renovations would take place in the other half of the floor with work in the lobby, a work cafe, offices, open collaboration space, open office areas and presentation and video rooms.

Bank of America’s $200 million investment includes construction of a six-tier, 1,447-space parking garage that is being built at a job cost of $24.66 million.

The city issued a permit Nov. 30 for Gilbane Building Co. to construct the 383,565-square-foot garage on the northernmost parking lot at the campus, which is at the Gramercy Woods business park.

Bank of America Senior Vice President of Corporate Communications Christopher Feeney said previously that construction is anticipated to be completed in the third quarter of 2024.

He said several thousand people are working at the operations center.

They now park on surface parking at Building 600 and additional parking is available via shuttle from Garage 1002 on the south end of the campus.

“We are pleased with the progress of our $200 million renovation project underway at our Jacksonville Campus on Southside Boulevard,” said Mark Bennett, president of Bank of America, Jacksonville, in a statement May 9.

The renovated lobby area in Bank of America's 9000 Southside Blvd. office.

“The addition of a covered parking facility will be another welcomed amenity for our employees and again demonstrates our commitment to the Jacksonville community as we make Bank of America a great place to work,” he said.

As of year-end 2023, Bank of America anticipated completion of the projects over the next two years.

Bank of America essentially has occupied the space since the structures were built in 1989 for Barnett Banks Inc. Jacksonville-based Barnett merged into Bank of America. 

The entire 9000 Southside Blvd. office campus has expanded to almost 1.24 million square feet of space.

Investors bought the property and then sold the five buildings now leased by Bank of America to New York City-based Ladder Capital Corp. in 2017.

The bank consolidated into those buildings – 200, 300, 400, 500 and 600.

 Ladder Capital Finance LLC owns the Bank of America property.

The remaining structures are owned and leased to other users.

 

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