British Airways, Flytele to lay off 255 at Jacksonville call center
British Airways call center operation Flytele will lay off 255 workers at its 4887 Belfort Road facility, according to a Worker Adjustment and Retraining Notice noticed Thursday with the state.
The layoffs are scheduled Oct. 25-Dec. 20 and affect "administrative and support and waste management and remediation services."
As the Daily Record reported in March, British Airways confirmed the center would be closed by the end of the year and affect about 280 employees.
"Following a global review of our call center operations, the decision has been taken to close Flytele, our call center in Jacksonville by the end of December 2013," a British Airways spokeswoman said by email in March.
According to the spokeswoman, the company's Jacksonville call center operational costs are "significantly higher" than its other call centers and the closure was based solely on costs. The company decided to exercise an option within its property lease to end the agreement in March 2014, she said at the time.
The call center is registered as Teleflight Limited Inc. and opened in 2001.