- 2014 - January - 30th -

Convergys loses program, 250 jobs at risk

By Mark Basch, Contributing Writer

Convergys Corp. filed a Worker Adjustment and Retraining Notification with the state Wednesday saying it will lay off up to 250 workers at its office at 8000 Baymeadows Way on March 31.

The Cincinnati-based company, which provides outsourced customer management services, employs about 1,200 people in Jacksonville.

Convergys spokeswoman Brooke Beiting said the notice was filed because of a client program that is leaving the company, and there are 250 workers in the program.

Beiting said the affected workers will have the opportunity to apply for positions at other programs at Convergys, so the company cannot say for certain how many people will ultimately lose their jobs when the program ends.

Although it is losing this program, Convergys has been expanding its global operations. The company announced an $820 million deal this month to acquire Stream Global Services Inc., another customer management company.

That acquisition will grow Convergys by more than 50 percent, from about $2 billion in annual revenue and 80,000 employees to more than $3 billion in revenue and 120,000 employees in 25 countries.

When the merger was announced, Convergys said it could not predict how the deal would affect operations in Jacksonville, but it said there was little client overlap between Convergys and Stream.

Convergys was formed in 1998 as a spinoff from Cincinnati Bell Inc. The Jacksonville operations grew out of an AT&T subsidiary called American Transtech, which Cincinnati Bell acquired earlier that year.

American Transtech employed about 4,500 people when it was acquired by Cincinnati Bell.


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