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Genpact wants to renovate a floor of space at Capital Plaza and open in July.
Jax Daily Record Tuesday, May 16, 201712:00 PM EST

Genpact leases at Capital Plaza

Takes full floor with space for 200 workers

Genpact, a global firm that provides digital professional services, has signed a lease to occupy 37,000 square feet at Capital Plaza in Jacksonville and intends to hire 200 people in the first year and then expand further.

Spokeswoman Gail Marold said today Genpact plans to open the center with its first training class July 24.

Genpact will first provide processing, underwriting, and closing services for residential mortgage loans for large financial services clients.

She said the company will expand into other services areas that it provides globally, including finance and accounting and customer service work.

“We chose Jacksonville because it is an excellent market for financial services talent in the Southeast and has an extremely favorable business climate,” Marold said in a statement.

Genpact has posted jobs through its applicant tracking system that are also available on its Genpact Careers web page — visit and open “careers.”

It also posted the open jobs on sites including Monster,, and CareerBuilder, she said.

Marold said Genpact plans to hire local leadership into the HR roles and connect with area colleges and professional communities.

Genpact is shown on building plans as the tenant for a full floor at Capital Plaza, with a design that shows seats for at least 200 employees.

Job postings show that Genpact is expanding its mortgage business process outsourcing services into Jacksonville with a delivery center.

A building permit application shows that Auld & White Constructors LLC is the contractor for the project, a renovation of 37,400 square feet of space at a cost of $853,820.

Capital Plaza is at 10401 Deerwood Park Blvd. in the Southside. Genpact will use the fourth floor of Building One.

Jesse Shimp with JLL represented Genpact in the lease negotiations.

He said Michael Loftin and Jamie Alteri with JLL represented the landlord.

Plans show open office areas; training, huddle and conference rooms; lockers; and other functions, as well as open space for future use.

The eight job titles posted on the site for Jacksonville include senior HR manager and HR manager for banking and financial services; front line manager for underwriting; processing front line manager for mortgage; mortgage loan underwriter; mortgage loan process management trainee, mortgage quality Lean Six Sigma senior manager, and end user manager trainee for technical and banking and financial services.

The mortgage loan underwriter job description says Genpact is expanding the mortgage business from Irvine, Calif., and Richardson, Texas.

For that position, Genpact expects to interview the week of June 5 and make offers by the end of the week.

It has a U.S. presence in California, Connecticut, Illinois, Michigan, New Jersey, New York, Ohio, Pennsylvania, Texas and Virginia. It says it has more than 11 delivery centers and sales offices and about 4,500 employees in the U.S.

It also has offices in Asia, Europe, Latin American, Africa and Australia.

Genpact says it has more than 77,000 employees in more than 20 countries.

According to its annual filing with the Securities and Exchange Commission, Genpact stands for “generating business impact” and designs and runs digitally powered business process management and services.

It began as a division of General Electric Co. and became independent in 2004 when GE spun off the operations and sold interests to Genpact’s initial investors.

Genpact said it completed an initial public offering in 2007. Five years later, affiliates of Bain Capital Investors LLC bought the majority of the remaining interests held by the initial investors.

As of Dec. 31, Bain Capital owned about 29 percent of Genpact’s equity through its affiliates.

Genpact reported net revenue of $2.57 billion in 2016, with 14 percent from GE and 86 percent from global clients.

Its business focuses on areas that include banking and financial services; capital markets; consumer product goods; health care; high tech; infrastructure, manufacturing and services; insurance; life sciences; and more.

In banking and financial services, for example, Genpact uses its analytics to help clients price products, estimate capital and reserve requirements, analyze and monitor portfolios, and manage risk. It also handles reporting and monitoring services and compliance.

It says it works with about one-fifth of the Fortune Global 500.

Genpact Ltd. is domiciled in Bermuda.

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