The Duval County Tax Collector’s office is closing two branches because of staffing shortages caused by the city’s response to COVID-19.
The Yates Building branch at 231 E. Forsyth St. and the Commonwealth branch at 6672 Commonwealth Blvd. closed March 18, according to a news release from Duval County Tax Collector Jim Overton.
All other branches will remain open. Overton said employees are being moved to call center and mail processing services to meet demand in those areas.
“We are encouraging customers to complete all transactions that they are able to do online,” Overton said. “If you feel the need to come into the office, we recommend making an appointment or using the ‘Join the Line’ feature through the website or through text prior to arriving at our offices.”
The office is limiting capacity to 10 customers at a time in the open branches.
The rule follows guidance from the federal government and Florida Gov. Ron DeSantis that gatherings should be limited to 10 people.
Customers can check-in by cellphone before visiting a branch by texting the name of the location to (904) 298-6789.
They also can use the tax collector’s website at duvaltaxcollect.net or the self-serve kiosk at each branch.