Gibraltar Mortgage is the in-house lender for Prudential Network Realty and has loan officers at each PNR branch office. The company offers a wide variety of mortgage loans and boasts unparalleled customer service to make the home buying experience as stress free as possible.
How long have you been with your company?
I have been with GM since Aug. 1, 2005.
How long have you been in the industry?
I have been in the mortgage industry for more than 25 years.
How long has your company been in the area?
GM was established in November 2003.
How many lending agents does your company have in Jacksonville?
We have five loan officers in Jacksonville.
Are there enough qualified lending agents to go around?
Yes.
What qualifies an agent?
A good loan officer is a person who has excellent product knowledge and a commitment to highest level of customer service.
What is the best way for a Realtor to get to you?
We are available for all PNR agents by mobile phone, e-mail or fax. The agents are our number one priority.
Where is the best place for networking with Realtors?
Jacksonville has a great variety of Realtor events throughout the year and our entire team enjoys attending the events and meeting area Realtors.
What can a Realtor do for the lender, other than prequalify?
A Realtor can educate the prospective buyer about the benefits of using a qualified, professional mortgage company.
What can lenders do for Realtors?
As a lender, we have a responsibility to communicate with the referring agent so there are no surprises.
What makes your company outstanding?
We are committed to providing the highest level of customer service and we implement the highest level of communication so all parties involved enjoy a smooth lending process. We are finding that customers enjoy the high level of service that comes with working with a smaller company. We truly give each customer our individual attention and that makes a big difference to the customer.
What’s the biggest challenge that comes with being a lender?
As a lender in today’s active market, it is critical to always be one step ahead of the game and knowledgeable about new products and services and to always offer the customer the best option for their needs.
What challenges do apartment conversions bring?
The biggest challenge is making sure we match the right product for the customers purchasing the conversions.
Has Internet lending had much affect on the industry?
Internet lending has provided customers with more information, which is positive because when they come to us, they are already armed with knowledge, but they still receive the personal, one-on-one service that we provide.
What should lenders do to assure buyers of the dangers of doing business via the Internet?
We support the customers’ choice to choose a lender in any fashion that they prefer. However, the information and customer service that comes with using a local lender is very valuable when a buyer is ready to make an important decision like buying a home.