special to Realty/Builder Connection
CornerStone Homes’ performance in providing outstanding customer service was recognized for the fifth consecutive year at the 2012 Laurel Awards with the Golden Service Award, one of only two Grand Laurel Awards presented by the Sales and Marketing Council.
“Customer satisfaction is fundamental at CornerStone Homes,” said Managing Partner Mark Downing. “We build homes with our customers in mind and take extra steps to make sure ourhomeowners are genuinely satisfied. Our goal is to exceed expectations in every home.”
CornerStone Homes commissions Woodland, O’Brien & Associates, a national independent consulting and research firm working exclusively with homebuilders, to survey customers and measure their satisfaction regarding their homes and experience with the company. The builder consistently achieves the highest client satisfaction results, exceeding the top 10 percent of builders nationally.
In 2012, 100 percent of the homebuilder’sclients surveyed by Woodland, O’Brien & Associates indicated they would enthusiastically and willingly recommend CornerStone Homes to their friends, co-workers and relatives.
The Jacksonville-based homebuilder uses many systems to track and deliver superior customer service and offers homesite inspections and lot improvement estimates for individualized quotes specific to the overall vision of the homeowner. Designer packages with varying options offer flexible and customized features for each home built. Company representatives, including a personal project manager, communicate with homeowners throughout the building process to ensure expectations are met.
Follow-up after move-in is also important. CornerStone Homes schedules in-home visits at the one-month and 11-month anniversaries. The reputable builder also provides a user-friendly warranty program and stands behind their homes.
“We want customers to have a great experience building their dream home with us,” Downing said. “We have stunning designs, an exceptional team and specialize in customizinghomes to best meet homeowners’ needs.”
CornerStone Homes builds one-of-a-kind new homes with outstanding quality craftsmanship and incomparable customer service. The award-winning new home builder offers turnkey home building in over 40 approved communities and on individually owned homesites throughout Northeast Florida. With its customized options, CornerStone Homes suits homebuyers’ lifestyles with flexibility and is unsurpassed in client satisfaction.