CSX CEO: Higher first-quarter earnings reflect better customer service

Joe Hinrichs says the improved performance is “tied directly to how our employees feel.”


  • By
  • | 12:58 p.m. April 21, 2023
  • | 0 Free Articles Remaining!
Joe Hinrichs is the CEO of CSX Corp.
Joe Hinrichs is the CEO of CSX Corp.
File image
  • Columnists
  • Basch Report
  • Share

CSX Corp. reported better-than-expected first-quarter earnings, with new CEO Joe Hinrichs saying the Jacksonville-based railroad company’s commitment to improving service is translating into tangible financial results.

“The customers are really responding to our improving service,” Hinrichs said in an April 21 telephone interview.

“We’ve had some (market) share gains over the last couple of months,” he said. “We’ve really separated ourselves.”

Continue reading your article
with a JAX Daily Record subscription.
What's included:
  • ✓ Unlimited digital access to JaxDailyRecord.com
  • ✓ E-Newspaper app, digital replica of print edition
  • ✓ Mailed printed newspaper every Thursday

 

Sponsored Content

×

Special Offer: $5 for 2 Months!

Your free article limit has been reached this month.
Subscribe now for unlimited digital access to our award-winning business news.