from staff
In late January, Blue Cross and Blue Shield of Florida discovered that, because of a system error, it had inadvertently mailed some member health information to incorrect addresses.
Blue Cross and Blue Shield reported that it regrets that the error occurred. The company said it fixed the issue the same day it was discovered and current addresses are now in place for all of the members involved.
The company said no Social Security numbers, dates of birth or other financial information were included on the information sent to the incorrect addresses.
Members who think they may have been affected by the incident and who have not received any notification from the company should call a dedicated customer service number at 1-877-526-1013.
The company said it has taken the appropriate steps to correct the situation and has contacted the affected members.
Blue Cross and Blue Shield said it has evaluated its systems and made the appropriate changes to prevent the error from occurring again.
The company recently converted to a new source of customer mailing address information. The new system tracks both prior and current member mailing addresses.
During the system conversion, a limited number of old customer mailing addresses were inadvertently identified as the current addresses.
Fewer than 7,400 members, out of nearly 4 million members, were impacted when their information was mailed to a former mailing address during the three-month period since the system conversion. The mail sent to the former addresses included an explanation of benefit forms.