Bank of America investing another $2.8 million in Southside operations center

The work is part of the institution’s $200 million upgrade at its suburban Jacksonville Operations Center.


Bank of America is renovating its five-building Jacksonville Operations Center at 9000 Southside Blvd. near The Avenues mall.
Bank of America is renovating its five-building Jacksonville Operations Center at 9000 Southside Blvd. near The Avenues mall.
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Bank of America continues renovating space it leases in Gramercy Woods at 9000 Southside Blvd., adding another floor in the primary Building 100 at the entrance of the business park.

The city is reviewing an application for an estimated almost $2.8 million improvement to 23,780 square feet of space on the ninth floor of the 10-story Building 100.

Plans show office space and a work cafe.

In October 2024, the city issued permits for the $4.7 million renovation of 44,750 square feet on two floors – the seventh and eighth – in that building, which is an expansion from the five buildings that Bank of America already leases and has been renovating.

Auld & White Constructors LLC of Jacksonville is the contractor for the Building 100 work. RS&H is the project manager and interior architect.

That building is owned by Glen Southside LLC, part of Atlanta-based Glenfield Capital LLC, which bought that building and other property there in April 2019.

Bank of America has been receiving permits toward the $200 million upgrade it announced for its five-building Jacksonville Operations Center within Gramercy Woods, which is north of The Avenues mall.

North Carolina-based Bank of America leases those buildings from New York City-based Ladder Capital Finance LLC.

Auld & White Constructors and Marand Builders Inc. of Jacksonville Beach are the contractors for the renovations.

In 2017, investors bought the business park and then sold the five buildings leased by Bank of America to Ladder Capital Corp.

Bank of America said in October 2021 it would renovate and update 800,000 square feet of space among those five buildings – 200, 300, 400, 500 and 600 – in phases over several years.

The operations center houses part of the bank’s customer contact operations call center and technology-operations support.

The renovation at the Bank of America Southside Jacksonville Operations Center.
A renovated space at the Bank of America Southside Jacksonville Operations Center.

Bank of America’s $200 million investment includes construction of a six-tier, 1,447-space parking garage that is being built at a job cost of $24.66 million on the northernmost parking lot in Gramercy Woods.

As of year-end 2023, Bank of America anticipated completion of the projects over the following two years.

Bank of America essentially has occupied the space since the park structures were built in 1989 for Barnett Banks Inc. Jacksonville-based Barnett merged into Bank of America. 

JAX Chamber reports that Bank of America has about 8,000 employees in the Jacksonville area, including its Downtown headquarters, branch offices and the operations center.

Merrill Lynch also has been relocating to Bank of America’s space in the park.

Bank of America, which owns the Merrill investment and wealth management company, sold the 52.23-acre Merrill Lynch Deerwood Park North campus Jan. 13 to Intercontinental Exchange Inc. for $42 million.

ICE is establishing its Mortgage Technology division headquarters in Jacksonville.

ICE, the operator of the New York Stock Exchange, bought Jacksonville-based Black Knight, a software, data and analytics company that serves the housing finance market, for $11.9 billion in 2023. 

The entire 9000 Southside Blvd. office campus has expanded to about 1.3 million square feet of space.




 

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