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Jax Daily Record Wednesday, Dec. 5, 201811:21 AM EST

Hinduja Global Solutions hiring 350 for Southpoint customer service center

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Company says it need human resources, trainers, information security, compliance, facilities, client services and customer service representatives and bilingual specialists.

Hinduja Global Solutions is hiring for its 350-job Southpoint customer service center as it builds-out the office space.

HGS USA has posted jobs for seven job categories - human resources, trainers, information security, compliance, facilities, client services and customer service representatives and bilingual specialists who speak Spanish.

Recruiters were scheduling meetings with candidates Wednesday.

The company's senior vice president of operations said in September the center will manage inbound customer-service phone calls in addition to customer contracts over other channels, such as social media, chat and email.

Bangalore, India-based Hinduja Group, announced in September it would hire 350 people by summer 2019 for the Jacksonville operation and eventually increase that to 500 employees.

U.S. headquarters are in Lisle, Illinois, near Chicago.

The city issued a building permit Tuesday for Auld & White Constructors LLC to renovate 38,468 square feet of space for HGS at a cost of $605,100.

HGS will lease at 6680 Southpoint Parkway in the Parkway Place office park, which is at Interstate 95 and Butler Boulevard.

Job postings say it is hiring customer service representatives for the three shifts it will operate. It did not post salaries but said it offers health benefits, a matching 401k, loyalty programs, celebration awards and more.

The company said in September that about 80 percent of the jobs in Jacksonville would be in customer service with the balance in human resources, training, frontline management and administrative leadership.

HGS USA says it is a global leader in business process management and part of the “multibillion dollar conglomerate Hinduja Group” with almost 45,000 employees in 75 delivery centers in seven countries.

HGS says it works with telecommunications and media, health care, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector.

The company says it provides customer service by phone, web, chat, text and social customer service, back-office support and robotic process automation.

Job postings are at teamhgs.com/contact-us under careers.

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