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Jax Daily Record Wednesday, Oct. 16, 201312:00 PM EST

State advises 'patience' for users of new unemployment website


The Florida Department of Economic Opportunity worked Tuesday to correct minor glitches in a new website intended to provide a more modern method of access for people who receive unemployment benefits.

Some individuals sending questions to the “Connect” website project team received Twitter responses Tuesday afternoon of, “Thanks again for your patience,” and “We apologize for any inconvenience.”

Those unable to complete online work searches were advised to try again Wednesday or to call in. Department Director Jesse Panuccio said the agency was able to handle a typical number of claims for a Tuesday and most of the technical issues confronted Tuesday shouldn’t be an issue Wednesday.

The glitches were somewhat anticipated, with the agency asking people Monday to be patient when the new site came online as there would likely be longer than usual wait times and some busy signals.

The $62.8 million changeover, which is in part covered with federal tax dollars, includes about $28.2 million for Minneapolis-based Deloitte Consulting.

The Department of Economic Opportunity online benefits site had been down since Oct. 9 as the Connect project team put the new system in place for the Tuesday morning launch.

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