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Jax Daily Record Friday, Nov. 17, 201709:26 AM EST

General Dynamics Information Technology opening Census center at Imeson

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Contractor hiring bilingual customer service representatives.

Jacksonville counts toward the 2020 Census.

General Dynamics Information Technology is hiring bilingual customer service representatives for its Jacksonville team to support its U.S. Census Bureau contract.

More than 40 job postings seek bilingual customer-service representatives and quality assurance specialists in the languages of English and Tagalog, Cantonese, Mandarin, Arabic, Spanish, Vietnamese, Korean and Russian.

Jobs are full- and part-time. Some of the postings explain the jobs are for temporary employment.

Those hired would answer questions from the public, enter information to process requests for forms and collect and enter data at a Census Questionnaire Assistance contact center.

General Dynamics Information Technology opened a customer center in late 2014 at One Imeson in the Imeson International Industrial Park.

In April, it held a hiring event to continue staffing up the center that provides call center support services for customers. 

The company has not provided employment numbers, but building plans approved in May for an expansion indicated occupancy of more than 400.

The city approved a permit Thursday for Dav-Lin Interior Contractors Inc. to build-out 50,462 square feet of space at the center at 1 Imeson Park Blvd. for Census operations.

Build-out costs are shown as $729,893.

General Dynamics Information Technology, based in Fairfax, Virginia, won a $430 million five-year contract to provide contact-center systems and operations support for the U.S. Census Bureau’s 2020 Census Questionnaire Assistance program.

General Dynamics Information Technology is part of General Dynamics, which is based in Falls Church, Virginia.

One Imeson was developed in 1974 as a Sears catalog distribution center. The building contains about 1.6 million square feet of distribution and warehouse space along with office space.

The office space previously served as an America Online call center and an operations center for Prudential and Aetna Inc.

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