• Jacksonville International Airport has earned top rankings for customer service and overall passenger satisfaction according to two recent surveys. In a J.D. Power & Associates study that measured overall airport satisfaction, JIA ranked No. 4 among all U.S. airports with fewer than 10 million annual passengers. A survey by the Airports Council International also ranked JIA No. 4 in North America in the organization’s Airport Services Quality Survey. In the same ACI study, JIA ranked No. 5 in the world among airports with five million to 15 million annual passengers.
