Mayor Donna Deegan’s office and the city’s department directors have instructed municipal employees to use artificial intelligence to serve the community with potentially fewer employees, a spokesperson said.
The city also has established a committee to create an AI policy for city employees.
City departments are using AI in the following ways, the spokesperson said:
- Citywide: The city is rolling out Copilot M365, which automates routine tasks like writing emails, summarizing documents and generating reports, which could speed up employee workflows across departments.
- Citywide: The city completed a pilot for managing contracts. The pilot was designed to streamline the contract process from creation to negotiation to approval, execution and renewal.
- Public Works: The department has launched an AI pilot program to streamline initial permit review. That pilot program, part of Deegan’s eight-point plan to streamline civil plan review and permitting processes, uses SwiftGov, a city government-specific AI program.
- Accounting: The staff uses AI to automate intake of vendor invoices.
- Risk Management: Employees use AI to communicate with claimants in different languages, analyze and summarize claims files and medical report histories, draft responses based on claims and claims information, and detect claims fraud.
- Animal Care and Protective Services: An AI-driven application – JaxPawFinder – helps match prospective adopters to their perfect pet.
- Employee Services: Vendors use an AI platform to review and recommend the most cost-effective medications; employees can use an AI-based tool in the healthcare enrollment process that provides personalized benefit recommendations; and staff uses AI for policy research and review, eligibility analysis and summarizing documents, laws and bills.
- Downtown Investment Authority and Office of Economic Development: Staff members use AI to summarize large, complex contracts for deliverables, milestones and contract management purposes.
